Privacy Policy

Information you give us

Caster claiming (linking a Spotify, Apple Podcasts or YouTube account to manage a show) isn't available yet. We'll update this Policy, including what we'd receive from those platforms, before it launches.

Information collected as you use the Service

We don't use advertising trackers, and we don't build advertising profiles.

Information from others

• Podcast publishers and platforms: public show and episode information such as titles, artwork, descriptions and links. This isn't personal information about you, except where a host's name is part of public show information.
• Other users: they may mention you in comments or follow you.
• Apple and RevenueCat: confirmation that a purchase or subscription is active.

We use your information to:

1. 01
   provide the Service: accounts, profiles, playback, playlists, follows, comments and Heat rankings;
2. 02
   sign you in with email codes or Sign in with Apple, and keep you signed in for up to 30 days;
3. 03
   verify caster accounts, once caster claiming is available;
4. 04
   calculate Boilpoints scores and Heat rankings from your activity over the last 90 days;
5. 05
   send service emails, such as login codes, security notices and changes to our terms (we won't send marketing email without your consent where it's required);
6. 06
   moderate content, enforce our Terms, prevent fraud and spam, and keep the Service secure;
7. 07
   fix crashes and improve features;
8. 08
   handle purchases and subscriptions;
9. 09
   comply with legal obligations.

We don't sell your personal information, and we don't share it for cross-context behavioural advertising.

• Public profile (default): your display name, username, photo, bio, interests, follower and following counts, your comments, Listening / Casting / Commenting activity charts and your Boilpoints score. You may also appear in Heat rankings.
• Private profile: you can switch your profile to private in Settings, but private mode is still being rolled out. For now it doesn't hide anything: your profile, comments and activity stay visible as described above. We'll update this Policy when private mode takes effect.
• Caster accounts: once caster claiming is available, a claimed show's profile, comments and activity are public. The link between your personal account and a caster account isn't shown to other users.

We share personal information only:

• with service providers who process it for us under contract, for hosting, databases, email delivery, crash reporting and subscriptions: Cloudflare (hosting, database, file storage and email delivery), Sentry (crash reporting), RevenueCat (subscription status), Apple (Sign in with Apple and App Store purchases) and Expo (app updates);
• with connected platforms you choose to link (Spotify, Apple, YouTube), to check a caster claim, once caster claiming is available;
• with app stores (Apple), for purchases you make through them;
• with podcast hosts, when you play a segment: your device loads the audio straight from the podcast's host, which receives your IP address under its own policy;
• with Google Fonts, which serves the fonts on our website and receives your IP address;
• when the law requires it, or to protect the rights, safety or property of our users, the public or Introduct;
• in a business transfer, such as a merger, acquisition or sale of assets, subject to this Policy;
• with your consent.

Introduct is based in the United States, and your information is processed in the US and in other countries where our providers operate. When we transfer personal data from the EU / EEA, UK or Switzerland, we use appropriate safeguards. These include the European Commission's Standard Contractual Clauses and the UK Addendum, or certification under the EU–US Data Privacy Framework where a provider is certified.

When you delete your account, we delete it straight away, together with your profile, photo, comments, likes, follows, listening history, feedback and reports. Replies other people wrote to your comments stay up. Diagnostics linked to your account are deleted within 30 days and backup copies within 35 days. We keep only what we must for legal reasons or to settle disputes.

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls and email-based one-time codes instead of passwords. No system is completely secure. If a breach affects your personal data, we'll notify you and the regulators where the law requires it.

You can, at any time:

• see and edit your profile, bio, photo and username in the app;
• switch your profile between public and private;
• delete comments, playlist items and follows;
• delete your account in Settings → Delete account.

Depending on where you live, you also have the rights below. To use them, email a@introduct.com. We may need to confirm your identity first. We'll respond within the time the law requires, usually 30 days (45 days in California, extendable as permitted).

EU / EEA and UK:

• access, correct or delete your data;
• restrict or object to processing, including processing based on legitimate interests;
• data portability;
• withdraw consent at any time;
• lodge a complaint with your local data protection authority, or the UK Information Commissioner's Office.

California and other US states with privacy laws (including Colorado, Virginia, Connecticut, Utah and Texas):

• know what personal information we collect and how we use it;
• access, correct or delete it;
• get a copy in a portable format;
• opt out of sale, targeted advertising and profiling (we don't do any of these);
• not be discriminated against for using your rights;
• appeal a decision we make about your request, by replying to our response. If we deny the appeal, you can contact your state Attorney General.
• An authorized agent may make a request for you with your signed permission.

Canada:

• access and correct your personal information;
• withdraw consent, subject to legal or contractual limits;
• complain to the Office of the Privacy Commissioner of Canada.

Categories under California law:

• Collected in the past 12 months: identifiers (email, username, IP address); customer records (name, purchase status); internet or network activity (listening history, interactions, crash data); and inferences limited to interests you chose and your activity scores.
• Sources and uses: described in §1 and §2.
• Disclosed for business purposes: to the service providers listed in §5.
• Sold or shared for cross-context advertising: none.
• Sensitive personal information: we don't use it for purposes that require offering a right to limit.

We haven't appointed a representative in the EU or the UK. If you're in the EU / EEA or the UK, contact us directly at a@introduct.com.

We'll post any changes here and update the "Last updated" date. If the changes are material, we'll notify you in the app or by email before they take effect.